HAVE QUESTIONS

Welcome to cubehide.shop. Below is a compilation of our Frequently Asked Questions (FAQs), designed to help you better understand our shopping process, shipping procedures, and after-sales services.

1. What products do you offer?

cubehide.shop specializes in storage stools and multi-functional home storage products for the U.S. market. Our range includes storage ottomans, entryway benches, folding storage stools, and more—perfect for use in living rooms, bedrooms, and small-space living areas.

2. Do you ship only within the U.S.?

Yes, currently we only sell and ship to destinations within the United States. We do not support international orders at this time.

3. How long does it take for an order to ship?
   Order Processing Time: Same-day processing
   Shipping Time: Estimated 2-day delivery

We will arrange for warehouse dispatch as soon as possible after your order has been confirmed.

4. Are you holding a clearance sale?

Due to long-term operational pressures and ongoing financial liabilities, we are currently conducting a loss-making inventory clearance sale.

As a result of these financial obligations, we have decided to clear our inventory at a loss. Selected items on our website are being offered at significant discounts for a limited time. This sale will continue only while stocks last, and some products may not be restocked once sold out.

5. What is your return policy?
   Return Window: You may request a return within 30 days of receiving your item(s).
   Condition: Items must be in their original packaging and in good, resalable condition.
   Exceptions: Certain clearance items may not be eligible for returns (please refer to the specific product page for details).
6. How long does it take to receive a refund?

Refunds are processed once your return request has been reviewed and approved:

Refund Processing Time: Approximately 3 business days (about 3 days).
Method: Refunds will be issued back to the original payment method used for the purchase.
Note: There may be slight delays depending on your specific bank or payment platform.

7. What should I do if my item arrives damaged?

If you receive an item with quality defects or damage sustained during shipping, please contact us within 30 days of receipt. We will arrange for a replacement or issue a refund for you.

8. How can I contact you?

Email: Violeta.Lopez@cubehide.shop
Phone: 737393514

9. Clearance Sale Notice

Due to ongoing financial liabilities, we have decided to clear our inventory at a loss. Our current stock is available for a limited-time sale at significantly reduced prices. We recommend that interested customers place their orders as soon as possible to avoid items selling out. Thank you for visiting cubehide.shop. We remain committed to providing stable service and a positive shopping experience, even during this clearance phase.