RETURN POLICY

Thank you for visiting cubehide.shop. We are dedicated to providing consumers in the United States with practical, comfortable, and high-value storage ottomans and home organization products. To ensure a positive shopping experience for you, we have established the following Refund and Return Policy.

1. Return Window

Customers may request a return or exchange within 30 days of the date they receive their merchandise. Return requests for orders submitted more than 30 days after receipt will not be accepted.

2. Return Eligibility

To ensure the smooth processing of your return request, the item(s) must meet the following conditions:

The item must not show signs of significant use or human-induced damage.
The original packaging and accessories must remain intact.
The return must be accompanied by order information or proof of purchase.
The item must not have been illegally modified or disassembled.

Certain special clearance items may not be eligible for return; please refer to the specific product page description for details.

3. Refund Process

Once your returned item has passed our inspection, we will proceed with the refund process after receiving and verifying the condition of the merchandise.

Refund Processing Time: Within 3 business days (approximately 3 days).
Refund Method: The refund will be credited back to the original payment account used for the purchase.
Please note that banks or payment platforms may impose additional processing delays (which are beyond our control).

4. Return Shipping Costs

Returns due to product quality issues: We will cover the return shipping costs.
Returns due to personal reasons (e.g., dislike of the item, incorrect size, etc.): The customer is responsible for covering the return shipping costs.

5. Clearance Sale Notice

Due to ongoing operational pressures and persistent financial liabilities, we are currently conducting a clearance sale to liquidate our inventory at a loss.

As a result of these financial constraints, select items are being offered at significantly discounted prices for a limited time. These items are available only while supplies last and may not be restocked once sold out.

6. Refund Exceptions (Non-Refundable Items)

Refunds may not be granted in the following situations:

Clearance items explicitly marked as “Final Sale.”
Items that show obvious signs of use or damage.
Orders for which the 30-day return window has expired.
Items lost in transit due to reasons beyond our control (assistance from the shipping carrier may be required to resolve such issues).

7. Exchange Policy

If you receive an item that suffers from quality defects or shipping damage, you may request an exchange within 30 days of receipt. We will arrange for a replacement item to be sent to you as soon as possible.

Thank you for choosing cubehide.shop. Even during the clearance phase, we continue to prioritize every customer’s shopping experience and the quality of our after-sales service.